Shipping policy

Last updated: January 1, 2026

Please read this Shipping & Delivery Policy (“Policy”) carefully before placing an order at durahuman.com or through any other authorized distribution channel of Durahuman Group (“Durahuman Group,” “we,” “us,” or “our”).

By placing an order with Durahuman Group, you acknowledge that you have read, understood, and agree to be bound by this Policy, along with our Terms of Service, Refund & Cancellation Policy, and Privacy Policy.

1. Scope of This Policy

This Policy applies to:

  • Physical products (if and when offered), such as books, merchandise, or devices; and

  • Any order in which a physical item must be shipped to you.

Most Durahuman Group offerings (including HER Engine, PROTOPARENT, The Crawla, the Durahuman Library, and related digital courses, assessments, and memberships) are digital products or services and do not involve physical shipping. For those products, “delivery” typically means granting account access, sending activation links, providing download access, or enabling features in your account.

2. Order Processing Times (Physical Products)

Once your order is successfully placed and payment is confirmed:

  • We typically process and dispatch physical product orders within three (3) business days of receipt of your order.

“Business days” means Monday through Friday, excluding U.S. federal holidays and any posted company holidays.

Processing times are separate from carrier transit times. While we strive to meet the above timeframe, processing may occasionally be delayed due to:

  • High order volume;

  • Inventory issues;

  • Verification or fraud-prevention checks;

  • Circumstances beyond our control (e.g., carrier delays, severe weather, disruptions).

In such cases, we will use commercially reasonable efforts to keep you informed, but we are not liable for delays outside our reasonable control.

3. Shipping Methods & Transit Times

Shipping methods and estimated transit times will be presented at checkout (where applicable) and may vary based on:

  • Your shipping address;

  • The selected shipping service (e.g., standard vs. expedited);

  • Carrier availability.

Any delivery dates or timeframes shown at checkout or in confirmation emails are estimates only and:

  • Are not guaranteed delivery dates;

  • Should not be relied upon for mission-critical or time-sensitive needs.

Once a package is accepted by the carrier, transit time and delivery are primarily under the control of the carrier, not Durahuman Group.

4. Shipping Costs, Duties & Taxes

Shipping costs (if any) will be calculated and displayed at checkout.

You are responsible for any additional customs duties, import taxes, or fees imposed by your local jurisdiction (for international shipments, if offered).

Durahuman Group is not responsible for delays caused by customs, regulatory inspections, or additional duties and taxes charged at destination.

5. Shipping Destinations

We may update our list of shipping destinations at any time. Not all products are available in all locations. If we are unable to ship to your address:

  • We may notify you and cancel the portion of your order that cannot be fulfilled; and

  • Process a refund for the canceled items in accordance with our Refund & Cancellation Policy.

6. Risk of Loss & Title (Physical Products)

For physical products:

  • Risk of loss and title for products pass to you upon our delivery of the order to the carrier.

Once the package is in the carrier’s possession, Durahuman Group is not responsible for lost, stolen, misdelivered, or damaged packages.

If your package is lost or damaged in transit:

  • You should file a claim directly with the carrier;

  • We may provide commercially reasonable support (such as proof of shipment) but cannot guarantee replacement or reimbursement outside our Refund Policy and applicable law.

7. Delivery Issues & Incorrect Information

You are responsible for providing accurate and complete shipping information at checkout.

Durahuman Group is not responsible for:

  • Delays or failed deliveries caused by incorrect or incomplete addresses;

  • Packages returned to sender due to failed delivery attempts, address issues, or failure to pick up from a carrier facility.

If a package is returned to us due to an incorrect address or non-collection:

  • We may contact you to arrange reshipment at your expense; or

  • We may treat the order as canceled and issue any refund in accordance with our Refund Policy (minus shipping and handling fees, where applicable).

8. Digital Products & Immediate Access

For digital products (most Durahuman Group offerings, including HER Engine, PROTOPARENT, The Crawla, and the Durahuman Library):

Delivery typically occurs via email, user account access, or in-app activation shortly after payment is confirmed.

You are responsible for ensuring that your email address and account information are accurate and that you have access to the inbox or platform used for delivery.

If you do not receive access within a reasonable time, please check your spam/junk folders and then contact us at support@durahuman.com.

9. Changes to This Policy

We may update or modify this Shipping & Delivery Policy from time to time to reflect changes in our operations, carriers, technology providers, or applicable law. The “Last updated” date at the top of this page indicates the most recent revision.

Your continued purchase of products or use of the Services after any changes to this Policy constitutes your acceptance of the updated terms.

10. Contact

If you have any questions or concerns about shipping, delivery, or your specific order, please contact us:

Email: info@durahuman.com
Phone: 806-216-7878

Mail:
Durahuman Group
5900 Balcones Drive, STE 100
Austin, TX 78731
United States